FAQ

1. How long are shipping times?

Your products will ship within one to five days of you placing your order, and then takes 10 to 20 days to reach your door step. Each product at Our Variety Store has an estimated delivery time that you can find in the product description.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund of the product. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture of what was wrong with the item , and we will give you your money back in full.Then , if possible , you can donate your product to a local charity or recycle it.

3. Can I cancel my Order ?

Cancellations are possible if you cancel within one to five days of you placing your order. So if you cancel your order but still receive the package then go ahead and do one of the following three things: recycle it, donate it, or enjoy it.

4. What happens if I get the wrong item?

If there's an issue with your order -- if it's the wrong, size wrong color, defective, or otherwise not exactly what you ordered then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us. 

5. Do you offer exchanges ?

We do not offer exchanges, however if for any reason you did not receive the exact product you ordered just let us know and send us a picture of what is wrong and we will send you a new one.